Dot2Dot Communications uses Zendesk to provide their clients with the ability to manage and review their tickets. Depending on your access level, you can see your tickets, tickets you are copied on and tickets created by people within your organization.
After you have logged into our support portal, you will see the following screen
If you click on your login name in the top right corner, you will see several options. From these options, select “My Activities”
After you have done this, the next screen will provide you access to any tickets that you have created/submitted to Dot2Dot by scrolling down the page
If you select Requests I’m CC’d on, you will see tickets that have been submitted by other people, and you have been copied on this ticket.
If you have been given access, you can click on Organization requests. This will provide you with a list of all tickets submitted by users that are part of the specified organizations.
Within any of these lists, you can filter to find tickets using a specific term and pressing enter. You can also filter by ticket status by clicking the desired status in the list.
To review the details on a ticket, click on the subject.
All correspondence on the ticket will appear in this list, with the tickets in date order. The ticket also provides a box on the right indicating the issue status, along with any attachments and who was copied on the ticket.
At the bottom of the ticket is a place where you can enter your own comments and files by entering the desired information and selecting any attachments you wish to add. Please note that you cannot comment on a ticket after it has been “Solved” for 28 days.
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